Privacy Policy


Preston Little Theatre [Preston Playhouse] is committed to upholding the Data Protection principles of good practice. Protecting your privacy is important to us and we strive to keep all information relating to you confidential in accordance with this statement and the law. As part of the normal operation of our services you may voluntarily provide us with information about yourself. The purpose of this Privacy Statement is to explain what personal data we collect about you, how that personal data might be used and how we protect your personal data and privacy.

Your Privacy and the Information We Collect From You

In order to operate the theatre’s services, conduct ticket purchase transactions and provide you with information on products and services that may be of interest to you, we may collect three classes of information about you:

  • “Contact information” (i.e. information that could be used to contact you such as full name, postal address, phone number and email address which is then permanently stored on our database.
  • “Demographic information” (e.g. postal code, hometown, honorific, purchase history information and age category) from you, which is also permanently stored on our database.
  • “Financial information” (i.e. credit and debit card numbers) However this information is not permanently stored on our database.

When processing your order for ticket bookings we will ask you for your name, address, telephone number and/or email address. This is essential for all non-cash bookings in order to accurately identify you and match your booking to yourself.

The Theatre only collects personal information about you when you specifically provide us with such information on a voluntary basis. We will not share your personal information for marketing or any other purposes without your consent unless where required by law. We will not keep your information for longer than appropriate.

Data Protection

Your details are stored on our data base which is password protected and can only be accessed by authorised personnel. When personal data is input into our Data base, we use appropriate physical, electronic and managerial security measures to try to prevent your personal information from being accessed by unauthorised persons and to ensure that you may input personal data safely.

How we Use Your Information

  1. Bookings, Order and Payment Processing, Customer Service and Quality Assurance

We use contact information to help us accurately identify your ticket bookings, efficiently perform transactions to deliver the services you have requested and to perform quality assurance, sales analysis and other business analyses.

We may also provide your contact information to your credit card issuer or to credit processors for their purposes.

  1. Contacting You with Offers and Promotions

After you provide us with your contact details in connection with ordering tickets you will be given the opportunity to specify how that data is handled. You can request that your email address and/or other contact information be used to send you information on forthcoming events until such time that you indicate a preference not to receive them.

  1. How We Use Financial Information

We use your financial Information to help us efficiently perform sales and other transactions on our site in order to deliver the services you have requested and to perform quality assurance checks.

  1. How We Use Demographic Information

We may use your demographic information to perform business analyses or to tailor communications to your interests.

Access to your personal information

If you wish to view, update, amend or remove any information we hold about you or amend your marketing preferences, you may do so at any time by contacting Preston Little Theatre [Preston Playhouse]. Contact details are on our website. We will confirm your details each time you book with us to ensure they are current.

By using the facilities and services offered you consent to these terms and conditions and consent to the collection and use of your Personal Data by us for the purposes outlined above and for any other purpose which is reasonably necessary for the provision or proper administration of our services.

How you can contact us:

Post: Preston Playhouse Market Street West, Preston Lancashire, PR1 2HB

Telephone: 01772 252288


Via the contact form on our website: